Now Hiring: Member Service Officer

We are now inviting applications for the following position:

Member Services Officer – Bray Branch

Permanent full-time position

Role Overview:

East Coast Credit Union Limited, Bray is inviting applications for the position of Member Services Officer on a full-time, permanent basis.

This is an excellent opportunity for a professional looking to develop their career while contributing to the success of an ambitious, member-focused organisation. Successful candidates will carry out a range of administrative and operational activities that contribute to delivering a quality service to members and the effective running of the Credit Union. Successful candidates will be accountable to the Head of Operations.

Key Responsibilities:

· Providing a high standard of front-line service to members, including the processing of lodgements, withdrawals, loan transactions and repayments.

· Dealing with member queries in person, by phone or online.

· Handling new membership applications and processing loan applications.

· Handling cash accurately and reconciling daily balances in accordance with internal procedures.

· Promoting the credit union’s services and products to members.

· Complying with all policies and procedures, including legislative and regulatory requirements.

· Completing other duties as assigned.

Qualifications and Skills Required:

· A relevant qualification (QFA, APA) or willingness to study for the same.

· Previous experience in a credit union or financial organisation is beneficial.

· Proficiency in Microsoft Office; Word, Excel, Outlook.

· A collaborative team player with a proactive, “can- do” attitude.

· Customer- Focused, demonstrating a friendly professional, and helpful approach.

· Ability to work under pressure while managing multiple tasks efficiently.

Renumeration: Attractive salary and pension package commensurate with experience and qualifications.

East Coast Credit Union Ltd is an Equal Opportunities Employer